| 1. Return |
|
| After you receive your goods, if you want to return them for any
reason, please notify us by email within 7 working days after you received them
or within 40 days after we send them to you. When you send us email, you should
let us know the reason of return and the status of goods. In this case,
unauthorized returns may be refused or disregarded. |
|
| 1. Defective Goods |
| If you receive damaged or defective goods, you should inform that
by email as the above mentioned. Then we will reply to you. If we authorize a
return, we will send you an email which confirms the "Return Authorization" and
explains how to send the damaged or defective goods to us. Also these goods must
be returned to us securely packaged and wrapped. |
|
When we received them, we will examine and test the defective
goods. If we find the defect that you notified in your email, we will send you a
replacement for the defective goods via small packet (Air). Otherwise, the
original goods will be shipped back to you.
Compensation for the shipping
costs will be provided by the issue of kpopture credit to your account. However,
you should make sure that it will only be offered if the package is returned by
regular air mail same as our small packet (Air). No compensation for shipping
costs will be provided for other methods of shipment such as registered air
mail, courier services, EMS or next day air services such as UPS or TNT.
If the package was returned by a
shipment method other than regular air mail same as our small packet (Air),
kpopture reserves the right to decide on the amount of shipping refund provided
based on the cost of a small packet (Air) shipment.
Please note that for all returned
goods, we will verify the condition before sending out a replacement or
authorizing a refund. It takes about 2-3 weeks to process a return in general.
We recommend that you send your return via a reliable carrier and we are not
responsible for lost returns. |
|
| 2. Non-Defective Goods |
| You may choose to return only unopened goods that are in their
original packaging and are in good condition, provided you are willing to bear
the shipping costs. If you want to return them, you should inform that by email
as the above mentioned. Then we will reply to you. If we authorize a return, we
will send you an email which confirms the "Return Authorization" and explains
how to send the damaged or defective goods to us. Also these goods must be
returned to us securely packaged and wrapped. |
|
When we received them, we will examine and test the condition of
goods. Customers returning an unopened item that is in its original packing and
in good condition will receive a full refund as kpopture credit on the price of
that item. However, shipping and handling charges for the order will not be
refunded. Please note that before providing a refund for any returned product we
will first verify its condition.
It takes about 2-3 weeks to process
a return in general. We recommend that you send your return via a reliable
carrier and we are not responsible for lost returns. |
|
| 3. Return Address |
kpopture.com
Rm102,Seoil
Town,68-2,Myeonmok-dong,Jungrang-gu,Seoul,Korea |
|
|
| 2. Refund |
|
| We will inform you via e-mail of your refund after we have
received and processed the return goods. |
|
| . |
Return of Defective Goods |
Return of Non-Defective Goods |
| Original Shipping Cost |
No Refund (1) |
No Refund |
| Goods Price |
No Refund (1) |
Refund as kpopture credit |
| Shipping Cost For Return |
Refund as kpopture credit (2) |
No Refund | |
|
| (1) Because we will send a replacement for the defective
goods. |
| (2) The refund will be calculated based on the cost of a small
packet (Air) shipment. |
|
| Please make sure that regarding to any returns which we do not
accept as above, we have no full responsibility of refund. |
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